SHIPPING & RETURNS
E P O K makes every item for you by hand on a 'Made to Order' basis. Orders will be made and dispatched within 7-10 business days unless stated otherwise. If you require an item sooner for a special event please don't hesitate to contact email@example.com and we will endeavour to accelerate the item for you. You will receive a shipping confirmation email as soon as your order leaves our London Studio
SHIPPING - ALL ORDERS FOR UK RECEIVE COMPLIMENTARY EXPRESS SHIPPING WORLD WIDE **LOCAL DUTES AND TAXES for DDU ARE NOT INCLUDED
All orders are dispatched express using DHL for a fixed fee
EU: Express Shipping (DHL) £20
US: Express Shipping (DHL) £25
MIDDEL EAST : Express Shipping (DHL) £25- Please note DHL does not ship to some areas of the Middle east. Please contact firstname.lastname@example.org for shipping options
AUSTRALIA + ASIA PACFIC: £30
Rest of World: £35 Please contact email@example.com for shipping options
TAXES & DUTIES
Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price
There is a list of countries DDP countries at the end of this page, if you are unsure about your particular country please contact firstname.lastname@example.org
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order
Once your order has been shipped, you will receive email confirmation of your shipping details and tracking number. We will also keep track your order to ensure you have received it.
We start working on your order as soon as it is placed, we may be unable to make any changes or modifications to an orders destination after it has been confirmed, for assistance please contact customer email@example.com
SIGNING FOR DELIVERIES
All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively a notice will be left notifying you of alternate delivery or pick-up arrangements and please ensure you provide the best phone number for the delivery personal to contact you on should they need.
We hope you love your E P O K order but, if for any reason you don't, please let us know. You may return, exchange or refund any item within 14days of purchase, for any reason
Items that have been modified or made to your specific measurements or requests or a 'Special Order' can not be returned. If your item is a 'Pre-order' you may cancel the order before delivery or Return within 14 days of receipt
Returned items must be unworn, unused, unwashed with all original tags attached
You are responsible for the cost of returning items to us in original condition. Items deemed a
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer
You are responsible for the cost of returning items, we will provide you with the return shipping details and the return shipping amount will simply be deducted from your refund.
However if you wish to exchange your item instead then E P O K will cover the cost of the exchange and the shipping of the new item back to you.
HOW TO RETURN
You must include your order number and advise the styles you seek to return and if you require an exchange or return. Once the item has been received and check by us we will issue you the return payment for the item to the original card payment method, we process your returns within 48hrs of receiving your goods, your bank will then process the return to your account and this time may vary bank to bank. Any questions please don't hesitate to email us at firstname.lastname@example.org
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at email@example.com with a brief description and a photo showing the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing error occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you have received an item different to the one you ordered, we will correct it for you, please contact firstname.lastname@example.org
RECEIVING A REFUND
Your refund will be credited to the original credit card or PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this. Original shipping cost to you will also be refunded however any other duties paid by you or return shipping costs can not be refunded
List of DDP (Delivered Duty Paid) Countries
United Arab Emirates
United Kingdom – Jersey
United States of America