SHIPPING & RETURNS

 

ORDER PROCESSING

E P O K makes every item for you by hand on a  'Made to Order' basis. Orders will be made and dispatched within 7-10 business days unless stated otherwise. If you require an item sooner for a special event please don't hesitate to contact customercare@epokwoman.com and we will endeavour to accelerate the item for you. You will receive a shipping confirmation email as soon as your order leaves our London Studio

 

SHIPPING  - ALL ORDERS FOR THE MONTH OF AUGUST & SEPTEMBER 2018 RECEIVE COMPLIMENTARY EXPRESS SHIPPING WORLD WIDE    **LOCAL DUTES AND TAXES for DDU ARE NOT INCLUDED 

All orders are dispatched express using DHL for a fixed fee

UK: £12

EU: Express Shipping (DHL) £20

US: Express Shipping (DHL) £25

MIDDEL EAST : Express Shipping (DHL) £25- Please note DHL does not ship to some areas of the Middle east. Please contact customercare@epokwoman.com for shipping options

AUSTRALIA + ASIA PACFIC: £30

Rest of World: £35 Please contact customercare@epokwoman.com for shipping options

 

TAXES & DUTIES

Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations 

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price

There is a list of countries DDP  countries at the end of this page, if you are unsure about your particular country please contact customercare@epokwoman.com

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order

     

    ORDER TRACKING

    Once your order has been shipped, you will receive email confirmation of your shipping details and tracking number. We will also keep track your order to ensure you have received it.

     

    CHANGE DESTINATION

    We start working on your order as soon as it is placed, we may be unable to make any changes or modifications to an orders destination after it has been confirmed, so assistance please contact customer care

     

    SIGNING FOR DELIVERIES

    All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively a notice will be left notifying you of alternate delivery or pick-up arrangements and please ensure you provide the best phone number for the delivery personal  to contact you on should they need.

     

    RETURNS POLICY

    We hope you love your E P O K order but, if for any reason you don't, please let us know. You may return, exchange or refund any item within 14days of purchase, for any reason

    Items that have been modified or made to your specific measurements or requests or a 'Special Order' can not be returned. If your item is a 'Pre-order' you may cancel the order before delivery or Return within 14 days of receipt

     

    FINE PRINT

    Returned items must be unworn, unused, unwashed with all original tags attached

    You are responsible for the cost of returning items to us in original condition. Items deemed a 

    All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer

     

    RETURN FREIGHT

    You are responsible for the cost of returning items, However if you wish to exchange your item instead  then E P O K will cover the cost of the exchange and the shipping of the new item .

     

    HOW TO RETURN

    email customercare@epokwoman.com

    You must include your order number and advise the styles you seek to return and if you require an exchange or return. Once the item has been received and check by us we will issue you the return payment for the item to the original card payment method, we process your returns within 48hrs of receiving your goods, your bank will then process the return to your account and this time may vary bank to bank. Any questions please don't hesitate to email us at customercare@epokwoman.com

     

    FAULTY ITEMS

    We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at customercare@epokwoman.com with a brief description and a photo showing the defect/fault.

    Goods are classified as faulty if they are received damaged, or where a manufacturing error occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

     

    INCORRECT ITEMS

    If you have received an item different to the one you ordered, we will correct it for you, please contact customercare@epokwoman.com

     

    RECEIVING A REFUND

    Your refund will be credited to the original credit card or PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this. Original shipping cost to you will also be refunded however any other duties paid by you can not be refunded

     

    List of DDP (Delivered Duty Paid) Countries

    • Australia
    • Austria
    • Bahrain
    • Belgium
    • Brunei
    • Bulgaria
    • Canada
    • Chile
    • China
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Egypt
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • India
    • Ireland
    • Italy
    • Japan
    • Jordan
    • Kuwait
    • Latvia
    • Lithuania
    • Luxembourg
    • Malaysia
    • Malta
    • Monaco
    • Netherlands
    • New Zealand
    • Norway
    • Oman
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Qatar
    • Romania
    • Saudi Arabia
    • Singapore
    • Slovakia
    • Slovenia
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Taiwan ROC
    • Thailand
    • United Arab Emirates
    • United Kingdom
    • United Kingdom – Jersey
    • United States of America
    • Venezuela