We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. Our Privacy Statement represents industry’s best practice and we will only collect and use your personal information as outlined below.
By visiting our site, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
COLLECTION OF INFORMATION
When you create an account, place an order or register for a service offered by E P O K, we may collect the following personal information including your name, email address, phone numbers, home address, shipping and billing addresses so that we can process and fulfil your order.
Correspondence (including email) may also be collected and stored, particularly in regard to sales, support and accounts.
USE OF INFORMATION
All details collected by E P O K are required to provide you with a personalised shopping experience and may be used in some or all of the following ways:
1. To improve our products and services.
2. Fulfil and deliver your orders and manage your account.
3. Update you on the delivery of the product and for customer support purposes.
We may also use your personal information to send you marketing updates and promotional offers on occasion. If you no longer wish to receive communication from us, you may opt-out by following the instructions included in every communication or by updating your subscription preferences by logging into your account.We do not sell, or trade personal information collected online with third parties. In exceptional circumstances we may be required to disclose personal information to a regulatory body only where there is a legal obligation to do so.
ACCESS TO INFORMATION
You can access, update and delete your personal information anytime by accessing your account on the E P O K site or contacting customer service
SECURITY
We are committed to ensuring that your information is secure. We will take all reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use.
E P O K uses Stripe its online credit card transactions. All online credit card transactions are performed under 128 Bit SSL Certificate. Your complete credit card number cannot be viewed by us or any outside party and we never permanently store credit card details.
COOKIES
Our site uses cookies (very small files that are sent by us to your computer or other access device). Cookies enable you to browse the site and use our features. We use cookies to measure and analyse how our customers use the site. This allows us to continuously improve our site and your shopping experience.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the site.
By using our site, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
LINKS
This Privacy Policy does not apply to sites maintained by other companies or organisations to which we link and E P O K is not responsible for any personal information you submit to third parties via our site. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.
UNDER 18
If you If you are under 18 we require that you inform a parent or guardian about E P O K Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with E P O K.
CHANGES TO THE PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement here. We reserve the right to modify and change the Privacy Statement at any time
E P O K RESERVES THE RIGHT TO CHANGE INFORMATION CONTAINED ON THE SITE.